MedCare DME has available for delivery to your home the medical equipment and supplies you need, covered by Medicare and most other insurance companies. Your inventory will be delivered in the most prompt and timely manner appropriate to your location. Our company utilizes personal staff delivery, FedEx, UPS and parcel post to meet your needs.

• Delivery of any equipment ordered to the patient’s home or other location within 24 hours of a request.
• Prompt and courteous service by drivers specially trained in DME deliveries and sensitive to the patient’s needs and special requirements.
• On-call services 24 hours a day to assist with any questions or problems
• Any attending physician ordering patient equipment may obtain immediate delivery to the patient by merely calling our office or faxing the patient’s information.
• A prescription, diagnosis, and description of the equipment will be needed and may also be faxed.
• Med-care will contact the physician if further documentation will be required.

Servicing Miami-Dade, Broward and Palm Beach

Medical Equipment Safety

• Keep manufacturer’s instructions with or near specialized medical equipment. Perform routine and preventive maintenance according to the instructions.
• Keep phone numbers available in the home to obtain service in case of equipment problems or equipment failure.
• Have backup equipment available, if indicated.
• Provide adequate electrical power for medical equipment such as ventilators, oxygen concentrators and other equipment.
• Test equipment alarms periodically to make sure that you can hear them.
• Have equipment batteries checked regularly by qualified service person.
• Have bedside rails properly installed and use only when necessary. Do not use bed rails as a substitute for a physical protective restraint.
• If bedside rails are split, remove or leave the foot-end down so the patient is not trapped between the rails.
• The mattress must fit the bed. Add stuffers in gaps between the rail and mattress or between the head and foot board and mattress to reduce gaps.
• Register with your local utility company if you have electrically powered equipment such a oxygen or ventilator.

Oxygen Safety

• Use oxygen only as directed.
• Oxygen creates a high risk for fire because it causes an acceleration of flame in the presence of flammable substances and open flames.
• Do not smoke around oxygen. Post “No Smoking” signs inside and outside the home.
• Store oxygen cylinders away from heat and direct sunlight. Do not allow oxygen to freeze or overheat.
• Keep oil/petroleum products (such vaseline, oily lotions, face creams or hair dressings), grease and flammable material away from your oxygen system. Avoid using aerosols (such as room deodorizers) near oxygen.
• Dust the oxygen cylinder with a cotton cloth and avoid draping or covering the system with any material.
• Keep open flames (such as gas stoves and candles) at least 10 feet away from the oxygen source.
• Have electrical equipment properly grounded and avoid operating electrical appliances such as razors and hairdryers while using oxygen. Keep any electrical equipment (including e-cigarrettes) that may spark at least 10 feed from oxygen system.
• Use 100% cotton bed linens and clothing to prevent sparks and static electricity.
• Keep at least 6 inches of clearance around and oxygen concentrator at all times: plug it directly into a wall outlet (limit the use of extension cords); and keep at least 10 feet of clearance from any open flame.
• Place oxygen cylinders in appropriate stand to prevent tipping, or secured to the wall or placed on their side on the floor. Store in a well-ventilated area and not under outside porches or decks or in the trunk of a car.
• Have a backup portable oxygen cylinder in case of a power or oxygen concentrator failure.
• Alert property management of oxygen use when living in a multi-dwelling residence.

Handling Delivery Problems

Please follow these guidelines if you have a problem with your delivery, and contact us immediately if you have a delivery problem not listed below.

• Damaged Goods: Write in the number of damaged boxes and the type of damage on the delivery ticket before signing it. Tell the driver to return the damaged goods to Med-Care DME’s address printed on the return label, then call us and you will be told what to do.
• Incomplete Delivery: Make a list of the missing items on the packing list, then call us to make arrangements for a completed order.
• Wrong Supplies: Call Med-Care DME as soon as you find an error. You will be told whether to send the supplies back with the driver or keep them for exchange when the right supplies arrive. Keep these items away from your regular supplies so you do not use them by mistake.
• Late Delivery: Call Med-Care DME if your delivery does not arrive on time. The delivery service will be contacted to late your shipment. Alternate arrangements will be made for you if necessary.

Problem Solving Procedure

1. We are committed to ensuring that your rights are protected. If you feel that our staff has failed to follow our policies or has in any way denied you your rights, please follow these steps without fear of discrimination or reprisal.
2. Notify the Clinical Director by phone at (305) 863-4277, Monday through Friday from 9:00 a.m. to 5:30 p.m., or toll-free at 1-800-819-0751. You may also submit your complaint in writing to 3085 W 80th Street. Hialeah, FL 33018. Most problems can ve solved fast this level. Within five (5) calendar days of receiving your complaint, we will notify you by telephone, email, fax or written letter that we have received your complaint. You will receive results of our investigation, in writing, within 14 days calendar days.
3. You may also contact the state’s home care hotline. To report a complaint regarding the services you receive, please call toll-free at 1-888-419-3456. Hotline hours are Monday to Friday from 8:00 a.m. to 5:00 p.m., Eastern Time. The hotline also receives complaints or questions about local home care agencies and complaints regarding the implementation of advance directive requirements.
4. You also may contact ACHC at (919)785-1214 or toll free at 1-855-937-2242. ACHC will document and investigate all complaints and/or allegations received against currently accredited organizations.
5. To report abuse, neglect or exploitation, please call toll-free 1-800-96-ABUSE (1-800-962-2873); TTY: 1-800-453-5145; Fax: 1-800-914-0004; or online at reportabuse.dcf.state.fl.us. The hotline call center is open 24 hours per day, every day, and counselors are always available to assess reports.